Home › Support

Cardholder Support

Welcome to TruCash. We are a market leader in prepaid payment, incentives, gifting, and loyalty. We provide prepaid solutions for gift cards, debit cards, payroll, incentives, and consumer loyalty. Our unique online platform offers flexible value-added, customer centric functionality with more security, accountability, and manageability features than any other loyalty program in the world. If you have any questions about TruCash Rewards, please have a look at our FAQ section.


If you have any further questions, please feel free to contact our customer support center.

Customer Service Hours : Mon – Fri : 9AM – 5PM (EST)
Canada / USA: 1-800-624-6171
Outside Canada / USA: 1-905-212-9100
Email: service@trucash.com
Ireland Toll Free Numbers:1.800.947411
Address: 2680 Skymark Avenue, Suite 420, Mississauga, ON, L4W 5L6

Lost or stolen cards should be reported immediately by calling TruCash customer service 24 hours a day, 7 days a week at 1-800-624-6171 (North America) or 1-905-212-9100 (International).

Welcome To Cenlix

Card Tolerance

Did you know? Certain locations that include a tip or surcharge may add a tolerance amount – a preauthorization of up to 20% or more.

Learn more

Cardholder Support

Call us toll free at 1-800-624-6171, Monday to Friday between 9am and 5pm (EST). Or email us any time, service@trucash.com.

Learn more